Refund Policy
Effective August 15, 2026
We want the academy to be a serious technical investment. These rules provide a clear review process while protecting hosted infrastructure and downloadable intellectual property.
First purchase guarantee
You may request a refund of your first individual Starter, Pro, or Lifetime purchase within 14 calendar days of payment when you have completed less than 20% of the purchased curriculum, consumed fewer than 120 hosted lab minutes, and have not engaged in abuse, quota evasion, chargeback fraud, or prohibited use. Approved refunds return to the original payment method and revoke the refunded access.
Renewals and enterprise purchases
Subscription renewals are generally non-refundable after the new billing period begins, but you may cancel future renewal in the Stripe customer portal. Duplicate charges, billing errors, and rights required by applicable law will be corrected. Enterprise purchases, seat commitments, custom onboarding, and signed order forms follow their written commercial terms.
How to request review
Email support@apexcodingacademy.com from the account email with the Stripe receipt or invoice identifier and a short explanation. Do not send card numbers or passwords. We verify account ownership and usage records and normally respond within five business days.
Chargebacks
Please contact billing before opening a payment dispute so we can investigate. A dispute immediately suspends access tied to that payment while Stripe reviews it. A won or prevented dispute may restore access only when the payment has not been fully refunded; a lost dispute or full refund leaves access revoked.
Mandatory rights
This policy does not limit refund, cancellation, cooling-off, or warranty rights that cannot legally be waived in your jurisdiction.